Delete your StringKart account

This page works whether or not you have the app installed.

The quickest way: delete it yourself

If you can sign in, go to My Account and use Delete my account. It takes effect immediately and you do not need to wait for us.

If you cannot sign in

Fill in the mobile number or email address on the account and we will start the process. We will contact you to confirm it is really you before anything is deleted — that check is what stops someone else closing your account.

Mobile number or email address Request deletion

What gets deleted

• Your sign-in details, saved addresses, reward points, referrals and coupons.
• Your name, phone number, email and address are removed from your past orders, so those records can no longer be traced to you.
• Any app notifications stop reaching your phone.

What we have to keep

• Order and payment records, including issued invoices, for as long as tax and accounting rules require. These are kept as issued and are not altered.
• Racquet photos attached to an order, as evidence of its condition.
• Your email address on our do-not-contact list, if you have unsubscribed. Removing it would make the list stop recognising you, and the marketing you asked us to stop would start again.

Before we can finish

We cannot close an account while an order is still in progress or a membership is still active — anonymising it would remove the address a Delivery Pilot needs, and end a membership you paid for. Your request is recorded either way, and completes once those finish. You do not need to ask twice.

Deletion cannot be undone. You can create a new account later, but old orders and reward points will not come back.

Full details are in our Privacy Policy.

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