Privacy Policy

Effective: August 2026 · Last updated: September 25, 2026

This policy explains what StringKart collects about you, why we need it, and what you can ask us to do with it. It covers the StringKart website and the services we provide through it.

1. What we collect

• Your name, mobile number and email address, so we can identify your order and reach you about it.
• Your pickup and delivery address, and the map location you choose, so a Delivery Pilot can find you.
• Your order details — racquet, string, tension, add-ons, price and order history.
• Photos of your racquet, taken at pickup and at handover, to record its condition. These are also checked automatically for damage (see section 3).
• Payment details, handled by our payment partner. StringKart does not store your card or UPI credentials.
• Basic technical records — the sign-in session on your device, and standard server logs such as the time of a request and the page it was for.

2. Why we use it

• To take, price, service and deliver your order.
• To send you order updates by WhatsApp, SMS, phone or email.
• To answer your questions and handle complaints, cancellations and refunds.
• To improve our service, pricing and string recommendations.
• To send you offers and reminders (see section 5).
• To keep the platform secure and prevent misuse.

3. Who we share it with

We share only what the job needs, and only with:

• Delivery Pilots — your name, phone number and address, so they can collect and return your racquet.
• Stringing partners — your racquet and string details. They do not need your address.
• Our messaging providers — your mobile number or email address, so order updates and one-time codes can reach you by WhatsApp, SMS or email.
• Our mapping provider — the address you type, or the map location you choose, so we can tell whether you are inside our service area and fill in your address for you. We use Ola Maps for this, and fall back to OpenStreetMap’s public lookup service when it is unavailable.
• An automated photo check — your racquet photos are sent to Google’s cloud image services, which flag possible damage and confirm the racquet matches your order. The photos are of racquets, never of people.
• Our payment provider, to take payment and process refunds.
• Authorities, when the law requires it.

Apart from OpenStreetMap’s public service, which we use only as a backup, each of these works for us under contract and may use your information only to do the job we gave them.

We do not sell your personal information, and we do not share it for anyone else’s advertising.

4. Cookies and website analytics

We use essential cookies to keep you signed in and maintain your session. We also use Zoho PageSense on our Home, About, Contact, Terms and Conditions, Terms of Service and Privacy pages to understand visits and improve these informational pages. The PageSense script is not installed on our login, account, ordering, payment, order-tracking or staff-console pages.

PageSense may use cookies and browser storage to recognize repeat visits and process page URLs, referral information, visit times, interactions and browser/device information. Loading its script sends a request to Zoho, which receives network information such as your IP address. The enabled PageSense features determine the additional information collected. Do not put passwords, one-time codes or personal details in page URLs.

You can restrict cookies and site storage through your browser settings; disabling essential cookies can also prevent sign-in. For questions about analytics records, their retention or deletion, contact support@stringkart.in. Zoho's handling of information is described in its privacy policy.

5. Offers and marketing messages

If you have ordered from us, we may send you occasional offers and reminders. Every marketing email carries an unsubscribe link, and one click stops them for good. Order updates are not marketing, and will continue for as long as you have a live order with us.

6. How we protect your information

Passwords are stored in a scrambled form that cannot be read back. Access to customer details inside StringKart is limited to the staff and partners who need them for your order. No system is perfect, but we take this seriously and fix problems quickly when we find them.

7. How long we keep it

We keep your account for as long as you use StringKart. Order and payment records are kept for as long as tax and accounting rules require, even after an account is closed.

We retain your order-related pickup and delivery addresses and map location only until your order is complete. Once it is complete, we remove that location and address information from our operational records. Address information included in an invoice we have already issued is subject to the tax and accounting retention exception described in section 8.

Racquet photo cleanup: Uploaded racquet photos are deleted from our system 5 days after your order is complete. Until then, we retain them as evidence of your racquet's condition at pickup and handover.

Delivery Pilot active-trip location

When native trip tracking is enabled, a Delivery Pilot explicitly selects assigned trips and confirms location sharing in the Android app. During those trips, the app collects location, accuracy and timestamps even when its screen is locked or another app is open. Authorized admin and support staff can view the latest fix for operational coordination. This information is not shown to customers or Hub users.

The app shows an ongoing notification with a Stop control. Collection stops when you stop it, permissions are removed, or its server-authorized lease expires after at most three minutes without renewal. Completed, cancelled or reassigned trips lose authorization. Force-stop and reboot do not automatically restart tracking. We do not collect an off-duty route history or queue a GPS trail while offline.

Only the latest coordinate is stored in the operational tracking table. Cleanup removes it within 24 hours after tracking ends under normal server operation; outages can delay cleanup. Historical database backups may retain earlier copies until their backup retention period expires. Staff opening the map link send that coordinate to Google Maps, which applies its own privacy policy. Contact us below for questions about staff location records or backup retention.

8. Deleting your account

You can close your StringKart account yourself from My Account. If you cannot sign in, use stringkart.in/delete-account.html and we will confirm it is you before deleting anything. When an account is closed:

• Your sign-in details, saved addresses, reward points, referrals and coupons are deleted.
• Your past orders stay in our books as required by law, but your name, phone number, email and address are removed from them, so those records can no longer be traced to you.
• Any remaining racquet photos are subject to the cleanup described in section 7: they are deleted 5 days after order completion. Closing your account does not extend this period.
• App notifications stop reaching your phone.
• This cannot be undone. You can create a new account later, but the old orders and reward points will not come back.

Two things are kept on purpose, and you should know about both:

• Invoices we have already issued are kept exactly as issued, for as long as tax and accounting rules require. We do not alter a document that has been filed.
• Your email address on our do-not-contact list, if you have unsubscribed. Removing it would make that list stop recognising you, and the marketing you asked us to stop would start again.

We cannot finish closing an account while an order is still in progress or a membership is still active — anonymising it would remove the address a Delivery Pilot needs, and end a membership you paid for. Your request is recorded straight away and completes on its own once those are done. You do not need to ask twice.

9. Your rights

• Ask us what we hold about you.
• Correct anything that is wrong.
• Delete your account, as described above.
• Stop marketing messages at any time.

Write to us and we will act on it.

10. Children and young players

Our service is safe for badminton players aged 7 and above. We do not, however, hold information about any of them.

• StringKart accounts belong to adults only. You must be 18 or above to open one.
• If the player is under 18, the parent or guardian opens the account and places the order. The name, mobile number, email address, address and payment details we hold are the adult’s, and we deal with that adult about the order.
• We never ask for a child’s name, age, photograph or contact details. There is no place in our system to record them, so no such information is collected or stored.
• The photographs we take are of the racquet, never of a person.

If you believe a child’s details have reached us anyway — for example, typed into a note on an order — write to support@stringkart.in and we will remove them.

11. Changes to this policy

We may update this policy from time to time. The version shown on this page is the one that applies.

12. Contact

Questions about your information? Write to support@stringkart.in or call +91 799 369 4007. Our registered address and company details are on the contact page.

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