Terms of Service

Effective: August 2026

These terms are the agreement between you and StringKart. They apply whenever you place an order with us. Please read them before you book.

1. Who can use StringKart

Our service is safe for badminton players aged 7 and above. The racquet may belong to a child; the account may not.

• A StringKart account can only be opened and held by an adult aged 18 or above. We do not create accounts for children.
• If the player is under 18, a parent or guardian must open the account, place the order and pay for it. That adult accepts these terms on the child’s behalf and is responsible for the order.
• We never ask for a child’s name, age, photograph or contact details, and there is nowhere in StringKart to store them. The only person we hold details for is the adult who holds the account.

2. What we provide

StringKart offers badminton racquet restringing, grip replacement, related racquet care, and doorstep pickup and delivery. We also offer string and tension suggestions, including AI-assisted ones. Suggestions are guidance only — the final choice is yours.

3. Placing an order

You are responsible for giving us correct details: your racquet, the string and tension you want, your contact number, and your address. Wrong details can affect the price, the service, or whether we can deliver at all. Pickup and delivery times shown to you are estimates, not guarantees.

4. Pricing

The price you see when you place the order is the price for that order. Prices, service charges and delivery charges may change at any time, and taxes may apply. Changes do not affect an order you have already placed.

5. Payment

You can pay by the methods offered at the time of ordering. We may hold an order until the payment due for it has been settled.

6. Cancelling an order

You can cancel an order until work on your racquet has started. After that, it can no longer be cancelled online. What you get back depends on how far the order had travelled — the details are in the Service & Refund Policy.

7. What we ask of you

• Hand over only racquets that belong to you, or that you are allowed to send for service.
• Remove covers, accessories and anything valuable before handover. We are not responsible for items sent along with the racquet.
• Tell us about existing damage before pickup.
• Check the racquet and the order details at delivery.

8. Our workmanship

We stand behind the quality of the stringing work itself. This does not cover normal wear, natural loss of tension over time, misuse, or damage that was already there — including cracks and weak spots inside the frame that cannot be seen before work begins.

9. Limits of our responsibility

StringKart is not responsible for damage caused by defects that already existed in your racquet, for delays caused by circumstances outside our control, or for problems caused by incorrect details you gave us. Where we are responsible, our liability is limited to the amount you paid for that order.

10. Our content

The StringKart name, logo, website, text and images belong to us. Please do not copy or reuse them without our permission.

11. Communications

When you order, you agree that we may contact you about that order by WhatsApp, SMS, phone or email, using the details you gave us. You can stop marketing messages at any time — see our Privacy Policy.

12. Changes to these terms

We may update these terms at any time. The version in force when you place an order is the one that applies to that order.

13. Contact

StringKart Private Limited
Email: support@stringkart.in
Phone: +91 799 369 4007
Registered address and company details: contact page

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